Refund and Return Policy

1. Introduction

Welcome to the Relaks Media App. We are committed to providing our users with the best experience. Currently, we do not process any payments through our app as we are in the process of updating our features. This policy outlines the future refund and return processes once payment and earning functionalities are available.

2. No Payments or Transactions at Present

At this time, the Relaks Media App does not process any payments, nor do we collect money from users. All features related to payments, including referral rewards and earnings, are currently disabled. As such, no refunds or returns are applicable during this period.

3. Future Payment Options

In the future, once we introduce referral rewards and earnings features, users will be able to earn money through various activities within the app. These may include:

• Referral bonuses for inviting new users to the app
• Monetization options based on app usage and engagement

4. Refund Eligibility (Once Payments are Enabled)

Once payment features are live, refund requests will be handled as follows:

• Referral Bonuses: Referral bonuses are earned after successfully referring new users to the app. Refunds for referral bonuses will not be applicable, as these are earned based on app participation.
• Earnings: If you face any issues related to payments for your earnings, please contact our support team within 14 days of the transaction. We will review the issue and provide a refund if the claim is valid and verified.
• In-App Purchases: In case of any future in-app purchases, users will be eligible for a refund within 7 days, provided the service or product has not been used or consumed. Refunds will be processed back to the original payment method.

5. How to Request a Refund

To request a refund (once payment features are enabled), please follow these steps:

• Send an email to our customer support at support@relaksmedia.com.
• Provide your user ID, payment transaction ID, and a brief description of the issue.
• Our team will review your request and respond within 3-5 business days.

6. Exceptions to the Refund Policy

Certain situations may not qualify for a refund, such as:

• If the service or product has already been consumed or used.
• If the request is made beyond the refund period mentioned above.
• In case of fraudulent activity or violation of our app’s terms and conditions.

7. Policy Updates

As our app continues to evolve, this policy may be updated from time to time. Users will be notified of any changes via the app or email. We encourage users to review the policy regularly for any updates.

8. Contact Us

If you have any questions or concerns about this policy, please feel free to reach out to us at app@relaksmedia.net.